Every town has a variety of styles of estate agent, from the soulless “corporate” agency driven by figures and financial services, to the one-man band; from arty-contemporary to pushy-salesy. Each type tends to appeal to a specific sector of the property-owning community, and rightly so – buyers and sellers alike need to be comfortable working with an agent that reflects their own values.
So perhaps it’s time we actually spelt out exactly the type of approach we strive to adopt at Julian Marks. Certainly many have commented that our office design and website has a very modern, contemporary and friendly feel, but what does this actually say about the people behind the business, and how would this impact on you as a buyer or seller?
As an independent leading agency based in Plymstock, Plymouth, Julian Marks has the flexibility to adopt whatever approach they feel is of greatest benefit to their clients. “We are the number one estate agent in the area and without the constraints of corporate standardisation our values are more likely to be a reflection of our own aspirations.”
If you were to analyse the approach that Julian Marks takes to estate agency and business generally, you’d find them to be highly personable and empathetic to the needs of their clients, that they have time to listen with interest, and that they believe passionately in providing straight-talking, good advice that is responsibly realistic rather than insincerely flattering.
“Ultimately, it comes down to transparency and integrity. These are the cornerstones of our business. When combined with the passion we also have for results, the balance is a unique and enjoyable service of which we are extremely proud.”
“It follows that when we employ new staff they also mirror our values and quickly share the same sense of pride. Indeed, our very low staff turnover rate is a reflection of a happy ship – something on which many of our clients have commented.
Positive feedback is paramount and is received through personal letters, thank you cards, telephone calls and independently-run customer feedback questionnaires. “Our testimonials are displayed on our website at www.julianmarks.co.uk and updated regularly. “We’re all very proud!”
Sometimes, when you feel the formula is right, it does no harm to shout about it a bit!
Julian Marks Estate Agents Limited | Registered Address: 2 The Broadway, Plymstock, Plymouth, Devon PL9 7AW Company Registration Number: 7542909 | VAT Number: 113502761 | Contact: firstname.lastname@example.org | Telephone: 01752 401128 | Ombudsman Number: D5848